Sayliss brings your Facebook Page, Instagram, WhatsApp and email conversations and comments into one inbox. It reads every message, including voice notes, photos and PDFs, looks up the facts in your own systems and suggests a reply. A person approves it, or, for the kinds of message you have chosen, it replies on its own. Email replies are always sent by a person.
A growing business ends up with four inboxes and one person. Enquiries arrive at every hour and sit unanswered because whoever can answer them is doing something else. The usual fix is a chatbot with a decision tree, which customers see through in one message and which cannot answer the questions that actually matter.
Voice notes are transcribed, photos described and PDFs read before a reply is suggested. If a file cannot be read, the card says so.
Orders and delivery status are looked up in the systems you already run. If a fact cannot be checked, the message goes to a person.
Every rule starts as "suggest only". You decide which kinds of message may reply automatically and which always need a person, such as prices, refunds or complaints. One switch turns all automatic replies off.
Order details are shared only with the customer on that order, and never in a public comment.
Messenger, Instagram messages, comments on your Facebook and Instagram posts, WhatsApp and your business mailboxes, in one place. Each business sees only its own conversations.
Conversations are stored in a database in your own account, and AI runs on your own AI provider account. Sayliss's connection service, which receives messages from Meta and sends replies, runs in the EU.
Most enquiries are not neat text. Illustrations only; names and figures are invented.
Sayliss does the reading, the looking up and the writing. Your rules decide whether a person approves the reply or it sends itself.
On Messenger, Instagram, WhatsApp or email, or as a comment on one of your posts. Voice notes are transcribed, photos and PDFs read.
The order, the delivery status and the earlier conversation are pulled before anything is decided.
In your voice, for that channel, at the right length, with identity checked before any order detail is shared.
A person approves it, or a rule you have switched on sends it within Meta's 24-hour window. Email replies are always sent by a person, from your own address. Every send is recorded with who or what sent it and why.
We are an operator acting on our clients' instruction, not the owner of their customers' information. We work under the Protection of Personal Information Act, 2013.
Conversations live in a database in your own account, and AI runs on your own AI provider account. Never sold, never used for advertising, never used to train AI models.
Sayliss's connection service keeps incoming messages for up to 30 days for delivery and fault-finding, then deletes them. Access keys to your Meta accounts and your mailbox app passwords are held encrypted and never shown to anyone.
Anyone whose information we process can ask for its removal and we act within 30 days. See data deletion.
Our privacy policy names every third party that processes data on our behalf, where they process it, and how long each category is kept. Our terms of service set out what we will and will not allow the service to be used for.
Retail and e-commerce, hospitality and venues, property and rentals. Anywhere the questions are specific, the answers must be right, and there are not enough hours.
Sayliss is working with a small number of design-partner businesses. If your team is losing messages, we would like to hear about it.